Siebel Process Manager (m/f)

REFERENZNUMMER:

338051/3

IHRE AUFGABEN:

-Clarification Case Management (clarification case analysis and root cause identification)
-Process Monitoring and enhancement of further process reports
-Creation of Minor Requests for new promotions, UAT, In-life Promo Management
-Creation and management of campaigns, e.g. offer configuration in Unica, quality checks in Siebel, channel management for mailings, etc.)
-User Acceptance Test support to ensure sustainable and optimal implementation (test new functionality in Siebel, perform regression tests)
-Creation of process documentation
-Consulting, analysis and evaluation of business requirements considering the aspect of efficiency and effectiveness
-Design and development of processes within Siebel in the direct interaction with our internal customers and key stakeholders (e.g. IT, Customer Service)
-Creation of detailed specification for IT, as well as process modelling (Event-driven Process Chain (EPC))

IHRE QUALIFIKATIONEN:

-University degree or equivalent education in computer science or business management with focus on business informatics
-Profound experience with process engineering
-In-depth experience in Siebel engineering
-Strong analytical and conceptual skills
-Excellent teamwork and communication skills
-High flexibility and resilience and assertiveness
-Excellent MS Office skills (particularly Excel)
-Excellent English and German skills
-Ability to take over business perspective

WEITERE QUALIFIKATIONEN:

IT consultant