Sharepoint Portal Administrator Support

RESPONSIBILITIES:

- Single Point of contact for all US Portal escalations.
- Liaison between RTS (Help Desk) and Global IT REP Team (Development team).
- Advanced knowledge on what can be achieved within existing site functionality.
- Advanced page development issue research and analysis.
- Consulting services to US.
- Recover content.
- Troubleshoot issues in SharePoint.
- Feasibility of requests and impact.
- Feature improvement and requirements.
- Provision - including collections.
- Maintain accounts.
- Claims research.
- GAM configuration.
- Security analysis.
- Road mapping.
- Quality Assurance.
- Reporting.

SKILLS

- Required: Excellent communication skills, both written and oral
- 7+ years in IT industry
- 5+ years exposure to website technologies
- 4+ years experience in a IT technical L2/L3 administrator/support role
- 1+ years Content Management System with SharePoint experience (both authoring content and supporting system)
- Strong analytical and problem solving skills with high attention to detail
- Ability to independently troubleshoot and resolve incidents of varying nature
- Ability to work in a very dynamic and fast paced environment and to multi-task effectively
- HTML and JavaScript proficiency
- Microsoft Office (Word, Excel, PowerPoint, etc.)
- 2+ years SharePoint experience (both authoring content and supporting system) preferred
- Ability to use a ticketing/Incident tracking software
- Experience in the software development life cycle.
- Graphic Editing abilities (Photoshop)

Synectics is an Equal Opportunity Employer.