Sharepoint Functional Application Expert - 2nd line Support

My prestigious client within the chemical industry is currently looking for a SharePoint functional application Expert to join their team in Brussels.

Duration: 4 months

Start date: 02/09/2013

Location: Brussels

OVERALL RESPONSIBILITIES

- Ensure, as second line support, the functional maintenance and development of the existing SharePoint 2007 platform functionalities
- When relevant, support as SharePoint expert dedicated development and project activities

MAIN ACTIVITIES

- As second line support, receive, classify, analyze and handle incident, user support and service request according to defined procedures and in respect to internal SLA. Escalate to level 3 support when relevant.
- Create new sites and site collections based on template and onboard new site administrator. Maintain some basic custom SharePoint elements. Maintain related technical documentation accordingly.
- Site portfolio life cycle management
- Ensure controlled change management, facilitate communication with end user community and coordinate testing effort
- Ensure that related SharePoint solutions are used and administrated according to defined governance.
- Promote best practices and recommend improvement initiatives to increase solution performance and utilization efficiency as well as the client template usage adherence.
- Support related user community and business stakeholders, maintaining knowledge level, providing advice and training, providing up to date FAQ...
- Ensure on boarding of implemented development and project within support activities through knowledge acquisition and support technical documentation maintenance

OTHER ACTIVITIES

- Participate as expert to development activities such as enhancement and project under responsibility of a senior SharePoint functional analyst.
- Participate to the SharePoint 2013 project by supporting site migration, knowledge transfer and transition to a new service model

SKILLS

- Minimum 2 Years experience in SharePoint platform, preferably in 2007 version.
- Experience in SharePoint administration and development is a plus. Certification is not needed.
- Additional expertise in SharePoint add-on products, particularly Nintex, Infopath, SharePoint Designer will be highly appreciated.
- Proven track record of IT operations and service delivery, with good troubleshooting.
- Highly service oriented. Similar experience in SharePoint support and training in an international environment is a must.
- Able to quickly learn existing rules and processes
- Combined knowledge and interest mix between business and technology
- Strong analytical skills combined with good level of communication and training skills
- Structured, Team Player, proactive and highly committed
- English (fluent written and spoken). Other European languages are a plus

OTHERS

- Comfortable in working in a multi-cultural, multi-language environment
- Full time equivalent function
- Working Location: Brussels Office
- Request little travel mobility

EDUCATION

- Degree, minimum Bachelor, within Business Administration/Engineering/Computer Science with minimum 5 years relevant professional experience. Long relevant experience may compensate for lack of formal education.