Several 1st Level Support Officers for Multinational Institution in Th

WE ARE LOOKING FORSEVERAL 1ST LEVEL SUPPORT OFFICERS FOR A MULTINATIONAL INSTITUTION IN THE HAGUE

DELIVERABLES:

- Assist the end users
- Floor-walking before and after office wide roll-outs
- Call logging using a database and some reporting via excel
- Able to support independently end users at their desks, on the telephone, via email
- Able to sell the advantage of new products and services to the end user
- Installation of printer drivers for users
- Use the Incident Management System (iET) to deal with network and print related issues
- Update the incident management system with details of actions taken
- Liaise with other support groups to resolve incidents and ensure that escalation to other relevant support groups is taken if necessary
- When required run training sessions with small user groups
- Monitoring, processing and clarification of User requests for on-demand services
- Execution of special tasks entrusted by the line-manager
- Deputising for absent colleagues in the 1st Level group
- Documentation, administering parts of Babylon database
- Support events outside working hours and at weekends
- Dealing with the expected increase in the number of escalations and incidents during busy periods
- Support weekend moves with mass change creation
- Ordering special equipment and consumables

MANDATORY REQUIREMENTS:

- Professional in documentation creation, presentation skills, communication and personal presentation, to all levels of staff and management
- Excellent communication skills and customer Service skills, such as diplomacy, with a professional and friendly manner
- Ability to learn and absorb quickly training manuals and the content of other training material within a very short time frame
- Proven experience of project support activities within similar large and complex projects
- Experience with Word, Excel, and in iET preferably having trained users in IT
- Excellent attention to detail
- Excellent English, both orally and in writing, French and German spoken is an advantage

IT WOULD BE AN ADVANTAGE TO HAVE:

- Experience with public service organizations
- Experience with multinational environments

PROVIDER:

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 30 years we have delivered IT systems and solutions, and IT consultancy and staffing services, to our clients in Luxembourg and across Europe.