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Services Service Desk Analyst X 2

Eingestellt von Candle (Sydney)

Gesuchte Skills: Support

Projektbeschreibung

Due to an increase in work load, this leading Financial Institution is currently seeking 2 passionate and highly motivated Call Centre/Customer Service Analysts to join their team, where you will provide high level service to their customers and account holders.

As there is a strong possibility of this extending past the initial 6 month period, we unfortunately CANNOT consider those on Working Holiday Visas

Your main responsibilities will be to:

- Answer inbound telephone calls and resolve the problem at first point of contact wherever possible
- Support customers who call or email the team for technical assistance with the website, with login queries and general technical questions regarding the website functionality
- First level phone and email support
- Log calls and use on-line systems to access and update data
- Liaising with customers and other service desk analysts to resolve issues
- Deliver a high standard of excellence in customer service
- There may be the need to work some weekends and public holidays

You will present with:

- 6 months previous in similar role
- Excellent customer service skills
- Strong communication skills both phone, verbal and interpersonal
- Ability to handle high call volumes
- Intermediate computing skills with Windows OS, Internet Explorer, MS Office and E-mail

Projektdetails

  • Einsatzort:

    Sydney, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Candle (Sydney)