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Services Delivery Manager (Knowledge Management)
Eingestellt von Harvey Nash IT Recruitment Belgium
Gesuchte Skills: Design, Consultants, Consultant
Projektbeschreibung
The scope of work is as follows: Build up a new, flexible and easy to maintain knowledge management framework.
In support of the growing importance of services portfolio, we are looking for an experienced consultant to set-up and maintain a services delivery methodology and service knowledge sharing environment for consultancy services delivery. A Services Delivery methodology for a consultancy package typically consists of deliverable templates, tools used during services assignments, questionnaires, a standard delivery process, RACI chart.
It is complemented with a knowledge environment that contains background information on the service package, learnings and material used during similar projects, do's
Produce toolkits, processes and other material to set-up an intellectual asset management framework (knowledge base, deliverables, tools, questionnaires );
Analyse the portfolio of services packages to focus engineering (80/20 rule) activities;
Create and maintain for a selected number of consultancy packages the specific templates, delivery procedures, tools and standard deliverables required for an efficient and standardized global delivery;
Design delivery content to be developed by offshore consultants in support of more efficient delivery;
Work closely with product managers and field experts to pilot and create delivery content for new consultancy packages, including creating training plans and train the trainer in the regions;
Train and coach delivery consultants in the regional delivery teams on new or updated service packages;
Audit and tag projects for easy reference and re-use of intellectual assets;
Drive the day to day usage and continuous improvement of the knowledge management systems, tools and artefacts;
Assess the delivery of consultancy and training and establish best practices in collaboration with delivery experts;
Coordinate organization-wide knowledge management efforts in services and help cultivate a culture of learning/sharing
Act as a content and knowledge database manager. Qualifications:
Professional experience in knowledge management architecture, design, implementation and processes;
Familiar with either the financial or services/consulting industry.
Excellent interpersonal skills (including listening and facilitation skills) and emotional intelligence to deal with a wide range of stakeholders;
Self-motivator and driven to deliver quality in a consistent and efficient way;
Strong project management and documentation skills;
Proven collaboration, coaching/training and change management skills;
Fluent in English.
Assignment duration: 6 months
In support of the growing importance of services portfolio, we are looking for an experienced consultant to set-up and maintain a services delivery methodology and service knowledge sharing environment for consultancy services delivery. A Services Delivery methodology for a consultancy package typically consists of deliverable templates, tools used during services assignments, questionnaires, a standard delivery process, RACI chart.
It is complemented with a knowledge environment that contains background information on the service package, learnings and material used during similar projects, do's
Produce toolkits, processes and other material to set-up an intellectual asset management framework (knowledge base, deliverables, tools, questionnaires );
Analyse the portfolio of services packages to focus engineering (80/20 rule) activities;
Create and maintain for a selected number of consultancy packages the specific templates, delivery procedures, tools and standard deliverables required for an efficient and standardized global delivery;
Design delivery content to be developed by offshore consultants in support of more efficient delivery;
Work closely with product managers and field experts to pilot and create delivery content for new consultancy packages, including creating training plans and train the trainer in the regions;
Train and coach delivery consultants in the regional delivery teams on new or updated service packages;
Audit and tag projects for easy reference and re-use of intellectual assets;
Drive the day to day usage and continuous improvement of the knowledge management systems, tools and artefacts;
Assess the delivery of consultancy and training and establish best practices in collaboration with delivery experts;
Coordinate organization-wide knowledge management efforts in services and help cultivate a culture of learning/sharing
Act as a content and knowledge database manager. Qualifications:
Professional experience in knowledge management architecture, design, implementation and processes;
Familiar with either the financial or services/consulting industry.
Excellent interpersonal skills (including listening and facilitation skills) and emotional intelligence to deal with a wide range of stakeholders;
Self-motivator and driven to deliver quality in a consistent and efficient way;
Strong project management and documentation skills;
Proven collaboration, coaching/training and change management skills;
Fluent in English.
Assignment duration: 6 months
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Organisation/Management