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Servicenow Senior Business Analyst in role of a Servicenow Process Clu

Eingestellt von BRINE SA

Gesuchte Skills: Consultants, Clu, Client

Projektbeschreibung

SERVICENOW SENIOR BUSINESS ANALYST IN ROLE OF A SERVICENOW PROCESS CLUSTER LEAD

BRINE SA is currently looking for a BUSINESS ANALYST for our Client in the Basel area for the following role.

KEY RESPONSIBILITIES:

Pharma know-how required!

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Lead the delivery effort and account for milestone targets according to the project plan
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Take ownership & responsibility for design & specification activities
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Co-ordinate testing, simulation, training and enhancement
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Provide over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
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Enable decision making and direction setting
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Ensure clusters processes are aligned, integrated and uniform
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Report on the status of deliverables and progress against plan which feeds into the ITSM and wider Programme Governance model
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Produce weekly monthly report to highlight risks, key decisions & progress
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Directly manage and take responsibility for Process Experts within the assigned cluster and provide knowledge, guidance and consultancy
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Proactively manage application specific enhancements/defects
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Highlight any risks and issues observed
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Represent the Galileo Program professionally and provide the public face of the relevant process areas when required
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Work with the wider program teams to enable delivery of the processes
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Work consultatively with stakeholders and retain focus to achieve the deployment schedule
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Run iterative workshops with stakeholders as required
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Work with Project management to assist with tracking & escalation of issues
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Monitor and drive issue resolution and escalate out of line situations

SKILLS

- Experience in at least one Major ServiceNow Process delivery area
- Experience of Service Management implementation/transformation programs as a business analyst (min 3 years) - this can include other tool sets (such as BMC Remedy, HP SM etc.)
- Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
- Experience of taking ownership for core ServiceNow module delivery with minimal management support
- Working business knowledge of consulting services (including working with offshore development teams)
- Service Management IT industry knowledge, ITIL aware (Foundation minimum)
- Educated to a minimum of higher national diploma level

To learn more about this opportunity please send your CV ASAP in Word format to Brine SA.

WORK LOCATION: Basel

START: 12.02.18 to 30.11.18

WORKLOAD: 100%

SALARY: Local Market rate according to experience

PERMIT: EU permits

REF. NR.: HS2367

BITTE VOLLSTÄNDIGES CV IN WORD FORMAT AN BRINE SA SENDEN.

BRINE SA has been providing its IT- and SAP specialists for short-, mid- and long-term projects in Switzerland since 1985, with customers primarily active in the following market sectors:

- Financial services sector, especially banks and insurance companies
- Pharmaceutical industry
- Government and services sectors

BRINE SA is a stable, financially independent, Swiss enterprise with its head office in Zurich. Our services cover the entire IT spectrum, as well as interfaces to the various business sectors, and range from management- and IT-consulting through to software development and project implementation.

IT - RESOURCES

We offer our top consultants, computer profis and SAP experts to our customers as external specialists for limited assignments and as well for permanent positions. BRINE SA is especially distinguished by its renowned characteristic strengths:

Short reaction time - rapid selection and supply of consultant's CVs, with skills matched to customer requirements.

Quality - we take quality very seriously, both for internal and external-facing processes, thereby convincing many customers to maintain a long-standing business relationship with BRINE SA

Coaching - BRINE SA coaches and supports its consultants throughout the entire duration of the customer assignment.

BRINE SA IS ISO 9001:2008 CERTIFIED SINCE 2014

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    9 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

BRINE SA