Servicenow Programming Specialist

SERVICENOW DEVELOPER NEW ALBANY, OH CONTRACT OPPORTUNITY

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Job Description:

- Design and deliver solutions built on the ServiceNow platform
- Work with clients to assess current state processes and tools, define ServiceNow requirements and develop and configure the ServiceNow platform
- Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and supporting quality assurance teams
- Responsible for leveraging knowledge and experience to deliver end-to-end solutions for our clients within ServiceNow which includes architecting technical implementations of IT and business processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating the efforts of one to two staff administrators
- Provide expert-level support and technical mentoring, assist customers with proof-of-concept activities, and lead practice build efforts to include development of practice intellectual property (IP)

Qualifications:

- 3-5 years of experience in Service-Now (SaaS software) configuration and development, including:
- User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for all currently installed Service Now modules
- System Properties - My Company, UI, CSS, System, Email, Approval, LDAP, Application, Localization, Security, Users, and Groups
- LDAP, Initial Data Loads, base Import Sets, automated integrations and address exceptions
- Reports, Service Level Agreement, Notifications, and Alerts
- Bachelor s degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience; ServiceNow Administrator Certification a plus
- Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL v3/2011 Foundation Certificate
- Demonstrated project execution skills and experience working directly with customers and clients
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering a minimum of two medium to large-scale ServiceNow implementations
- Special emphasis on the core modules a plus: Incident Management, Change Management, Problem Management, Service Catalog/Requests, and some familiarity with CMDB
- Experience working on implementation teams

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it s all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.