Serviceability Engineer

Job Mission
Increase products and processes robustness with a focus on specifying serviceability solutions towards Development & Engineering based on a strong cooperation with Customer Support.

Job Description
Depending on the product life cycle phase, your main responsibilities are. Analyze system serviceability issues (competences: diagnostics, recovery, (un)scheduled down). Create availability performance reports. Specify serviceability requirements. Define improvement proposals (including business cases & cross-sectors buy-in). Act as the serviceability program representative & communicate with relevant sectors. Define & embed industrial engineering processes

Education
Bachelor or Masters Degree in a technical area, such as Electronics, Mechatronics, Mechanical Engineering, Optics/Physics.

Experience
*At least 5 years of relevant work experience in a multidisciplinary technical environment. Broad system scope: software, mechanics, electronics, IT infrastructure, technical interfaces and dependencies. Experience in reporting applications (in areas like availability & reliability). Capability to analyze field data (eg, 6-sigma training is an advantage). Experience with service & engineering activities is an advantage. Familiar with product design processes

Personal skills
* Winner mentality: The drive and enthusiasm to achieve tangible results. Excellent communication skills (eg followed trainings such as presentation skills, effective communication, influencing without power). Strong organizational skills. Entrepreneurial yet process driven

Context of the position
You will interface with other sectors: Development, System Engineering & Customer Support and use your expertise to inform Program managers, System Engineer and Architects. You will report to the Serviceability manager.Michael Bailey International is acting as an Employment Business in relation to this vacancy.