Service Transition Manager (Multiple Locations)

Mansion House Consulting is hiring multiple SERVICE TRANSITION MANAGERS with DEMONSTRABLE, RECENT EXPERIENCE for an onsite role with our Tier One Investment Bank client.  Banking, financial or insurance sector experience preferred.

Location: NYC or Jacksonville, FL (multiple roles)

Duration: 6months +, with rolling renewals

Term: Contract/1099/C2C

Client: Banking/Financial

Rate: Market

OVERVIEW OF THE ROLE AND RESPONSIBILITIES

- Responsible for interfacing with various Service Providers and tools to ensure proper progression in order to meet committed delivery dates.
- Maintain a high level of detail and accuracy when maintaining metrics as it relates to their provisioning portfolio.
- FLEXIBLE WORK HOURS are also a requirement as the hours can often be off business hours in order to facilitate communications and troubleshooting with off shored teams.

Some critical elements of the STM role include:

- Project Management
- Data Management
- Project team Management
- Regular reporting on portfolio health
- Problem solving and conflict resolution
- Facilitate communication forums: Emails, meetings, Web conferences, etc.
- Provide input for service improvement
- Drive progress amidst challenges and roadblocks

EXPERIENCE AND BACKGROUND

ITIL Foundation knowledge would be a benefit
PRINCE2, PMI CERTIFICATION (PMP, CAPM, PGMP) OR EQUIVALENT PROJECT MANAGEMENT EXPERIENCE IN A LARGE VOLUME ORGANIZATION PREFERRED
Previous Service Delivery experience 4 - 6 Years
Previous Project Management/planning Experience - 4 -6 years

ESSENTIAL TECHNICAL SKILLS

- Technical Project management experience is a requirement with a focus on Matrix and virtual team management.
- Expertise in Datacenter infrastructure provisioning is required with experience in Project Planning.