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Service Transition Manager - ISEB - Taunton, South West
Eingestellt von SmartSourcing plc
Gesuchte Skills: Pmo, Client, Network
Projektbeschreibung
The Service Transition Manager will take the lead in ensuring that all aspects of service transition projects are driven through to delivery; Design, implement maintain robust transition plans taking into consideration any business activities required to integrate new services into the ''business as usual'' environment; Engage with all suppliers as required to complete production and approval of all service transition documentation; Determine the readiness levels of the department and exiting incoming suppliers and business users with regard to upcoming changes.
Essential experience required:
ISEB ITIL Foundation Certificate in IT Service Management v3 Desirable
ISEB Certificate in Application Management Essentials
ISEB ITIL Managers Certificate in IT Service Management
ITIL Lifecycle Certificate in Service Transition or equivalent.
PRINCE 2 Practitioner
Take over management of Service Transition for assigned projects, to include:
Establishing regular meetings with Project Managers
Agreeing/updating service transition criteria
Engage with key stakeholders in PMO, IMT and the wider business to discuss issues, plans, improvements and process changes as necessary.
Identify Service Transition requirements, documenting those requirements and producing processes, procedures, working practices and supporting guidance to promote effective service transition from concept to execution.
Knowledge of ITIL Service Transition process.
Familiar with full service life cycle concepts, for example the ITIL V3 life cycle.
Experience of planning and supporting the transition of services into the live environment, including experience of progressing service transfers, transition document sets, etc.
Process management and control skills.
Relationship building with stakeholders.
Familiar with the control and management of IT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording.
Familiar with business continuity concepts such as the methods and techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT services.
SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.
Projektdetails
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Einsatzort:
Taunton, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
6 months Initially
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Ingenieurwesen/Technik