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Service Solution Designer (Telecommunications) - Singapore

Eingestellt von IDPP

Gesuchte Skills: Designer, Support, Design

Projektbeschreibung

SERVICE SOLUTION DESIGNER - Telecom background - Telecom operational processes & systems (ITIL, ETOM and ARIS) - end to end costumer experience - Services and products development and implementation - Market and cost analysis - Preparation and review of business cases including people, processes and technology costs - Industry: Telecommunications - Contract duration: 3/6 months rolling contract

LOCATION: SINGAPORE.

An experience Service Solution Designer is required by an IT Managed Services business for a project within Mobile Telecommunications. Based on customer site, key focus will be to design, build, assure cost-to-serve standards and implement services operating models based on continuous improvement and right sourcing at worldwide level.

It is required to fully understand partner/customer services and relationships and map them to customer value strategies and develop appropriate service models.

Main duties/responsibilities:

- Responsible for planning, feasibility, design, timely transition to in-life of Enterprise Products service solutions/operating models driven by customer experience and cost -to-serve.
- Delivery of Services requirements, including As Is and Gap Analysis models, cost and competitive analysis, in order to create an information baseline that supports the definition and rollout of competitive services solutions to fulfil requirements.
- Cooperate with and coordinate different departments of the company at central and local level (eg customer and product lines of Marketing Dept., Commercial/Legal Dept., Product lines of Customer Service Dept., Support centre etc.) and get necessary support for the definition of service solution proposals.
- Support the selection of suppliers to deliver shared & managed services: define requirements, select supplier, and participate in contract negotiation.
- Being able to manage small to medium scale service delivery for centrally provided/supported enterprise products.

Core competencies, knowledge and experience:

- Demonstrable experience on managing customer services or operational service organisation within the Telecoms
- Proven knowledge of core Telecom operational processes & systems (sell, provide, assure, ITIL, ETOM)
- Prepares and reviews business case including people, processes and technology costs.
- Ability to develop services solution proposals that are customer focused on the following core dimensions: Operating model innovation, where business processes, organisation and systems are optimally aligned to the company strategy.
-  Business Performance Management: ability to use the data to improve decision making process.
- Appropriate knowledge of Customer Experience principles and  modelling

Must have technical/professional qualifications:

- University degree, with preference on technology (engineering, telecommunications, computer science)
- Large experience on managing major customer services or operational services organisation within Telecoms
- Excellent knowledge and understanding of the telecommunications industry with strong focus on business services and applications delivery
- Multi-national team leadership experience and proven ability to operate within a Matrix organisation.
- Experience in consulting and/or services selling, account and customer relationship development, customer intelligence and competitive analysis.

Candidates interested please send your CV. Detailed Job specification would be shared with the applicants who are shortlisted for the role.

Projektdetails

  • Einsatzort:

    Singapur

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months Rolling Contract

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

IDPP