Service Quality Lead

Service Quality Lead

Location: Venlo

Duration: 6 months+

Department: Service & Support

The quality lead is responsible for securing the quality of the product in two ways:

-reactive: handling complaints from the field in a efficient manner, following the standard processes. Discussing with the several regions on the content and progress of the reported problems. Also chairing the quality team (multidisciplinairy) for ensuring maximum focus on the integral quality process.
-pro active: steering on KPIs of the relevant product(s). Monitoring the field performance and if needed initiate actions to investigate and/or solve problems. All tasks are being performed in a Service & Support team closely connected to R&D and Manufacturing

Two projects were introduced a few years ago. Both products are important in the complete portfolio of printers. Both products are worldwide being sold and Service and Support is the portal where all feedback/complaints are being collected and processed. The quality leads reports operationallyto the Service Product Manager.

Education:

Electrical, Mechanical

Skills:

Knowledge on change management

Languages: Dutch and English

PLUS: six sigma, LEANDutch and English is must, German is plus.

Good analytical skills

Leading a team (implicit)

Strong communication skills

Structured way of working

Experience:

Similair Service responsibilities in high tech companies

Michael Bailey International is acting as an Employment Business in relation to this vacancy.