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Service Operations Team Lead (NATO)

Eingestellt von LA International Computer Consultants Ltd

Gesuchte Skills: Engineering, Consultants

Projektbeschreibung

Responsibilities
Manage the team responsible for the solution at customer location
Advise the team on technical decisions and be able to take decisions when required
Act as an escalation point for the customer
Interact with the customer's service desk team lead to liaise on the issues pertaining our managed solution
Review incidents and problems in Remedy ARS and Solarwinds to create statistics and SLA reporting based on the past period. These reports will need to be presented on a monthly basis.
Own the contracts of the assets and renew them when required
Attend customer meetings and represent the operations

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

Projektdetails

  • Einsatzort:

    Mons, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    6

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

LA International Computer Consultants Ltd