Service Now/Jira/HP Quality Center Administrator, Bank, Brussels

Objective:
My client is an international bank based in Brussels. You will join the IT Tools team and will focus on Service Now/Jira/HP Quality Center administration for an existing infrastructure.

TASKS: The role has three main elements (% split):

SERVICE NOW (50%)

Execute the following main tasks for the continued use of Service Now:

Incident Management;

System Enhancements;

System Upgrades;

Creation of new workflows;

Creation of new services;

Creation of new service catalogue items;

Implementation of CMDB using Service Now built-in discovery mechanisms and BMC ADDM.

JIRA MANAGEMENT (30%)

General management (Testing, analysis, ) of all elements of the JIRA workflow applications (analysis);

Manage the offshore Jira development team and ensure the delivered work meets company requirements (project management);

Evaluate and prioritize tasks as they relate to program delivery during weekly meetings with the Methodology and QA team.

HP QUALITY CENTER (20%)

Maintain the applications from a technical point-of-view.

Analyze needs, propose an action plan and follow-up on implementation.

Ideally, the specialist is a bit of an all-rounder, having an in-depth knowledge of Service Now, Jira and QC.

ESSENTIAL SKILLS/EXPERIENCE:

Minimum 3 year of experience with the following skills:

Service Now/Jira/HP QC administration, patches, upgrades.

Experience working with multiple Team/Onsite/Offsite work experience.

Experience in engaging with test teams and UAT users, review test cases

In-depth knowledge and technical experience with Service Now, Jira and HP Quality Center.

Languages: fluent English (+ some French or Dutch nice to have)