Service Manager - Rail Industry, ITSO & Smart Ticketing

My client requires an IT Service Manager for their Central Back Office.

The successful individual will be responsible and accountable for integrity of the central Back Office services which are split across multiple managed services. Additionally, you will own and operate the overarching service management processes. These include the IT Change Management process, reviewing IT change due for deployment into LIVE, and managing cross-party and major Incident Management.

The primary objective will be to ensure IT service integration and stability across the 3 Back Office services.

It is important to note that this is a fully operational role and you will be expected to manage and resolve issues outside of business hours where required within reason.

Essential skills:
Rail Industry expertise
Familiarity with the ITSO landscape
Worked with Smartcard Ticketing

Preferred skills:
Worked with Cubic, Ecebs, Smart421 or ESPSystex
ITL v3 Expert
Flexible and happy to take out of hours escalations
Considerable experience of Supplier Management