Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Service Manager: Problem Management, ITIL V3, BMC Remedy, GxP
Eingestellt von Sentinel IT LLP
Gesuchte Skills: Client
Projektbeschreibung
Service Manager: Problem Management, ITIL V3, BMC Remedy, GxP
My client, a world renowned global organisation based in Prague is seeking a Service Manager/Problem coordinator to be responsible for implementing the Global Problem Management processes, supporting the Problem Manager. The successful candidate must have a minimum of 3 years Prolem, Change and Incident Management experience as well as a working knowledge of ITIL, TQM or ISO9000:2000.
Requirements for the role are as follows:
*Minimum of 3 years of Problem/Change/Incident experience.
*Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3 Foundation, TQM or ISO 9000:2000 (certification not required, but is a plus).
*Working knowledge of an industry known Problem Tracking software. (BCM Remedy on Demand experience a plus).
*Proven written and verbal communication skills with demonstrated ability to interact with senior level business partners within an organization.
*Well rounded technical knowledge with the ability to understand basic Information Technology concepts and designs.
*Extensive experience creating reports, analysing trends, and making recommendations based on findings.
*Must have a proactive mindset, self-driven, and resourceful to achieve goals independently, as well as working well in groups
*Ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
My client, a world renowned global organisation based in Prague is seeking a Service Manager/Problem coordinator to be responsible for implementing the Global Problem Management processes, supporting the Problem Manager. The successful candidate must have a minimum of 3 years Prolem, Change and Incident Management experience as well as a working knowledge of ITIL, TQM or ISO9000:2000.
Requirements for the role are as follows:
*Minimum of 3 years of Problem/Change/Incident experience.
*Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3 Foundation, TQM or ISO 9000:2000 (certification not required, but is a plus).
*Working knowledge of an industry known Problem Tracking software. (BCM Remedy on Demand experience a plus).
*Proven written and verbal communication skills with demonstrated ability to interact with senior level business partners within an organization.
*Well rounded technical knowledge with the ability to understand basic Information Technology concepts and designs.
*Extensive experience creating reports, analysing trends, and making recommendations based on findings.
*Must have a proactive mindset, self-driven, and resourceful to achieve goals independently, as well as working well in groups
*Ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
Projektdetails
- Einsatzort:
-
Projektbeginn:
asap
-
Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung