Service Manager: ITIL, Process Support, ITSM, Infrastructure

Service Manager: ITIL, Process Support, ITSM, Infrastructure, GxP

My client, a world renowned global organisation based in Prague is seeking a Service Manager who has a strong knowledge of ITSM process landscape and ITIL best practices. The successful candidate will have an excellent understanding of GxP and 21CFR part 11 requirements, preferably in Pharma Industry.

Accountabilities:

* Basic knowledge as "Technical writer" to create, assimilate, and convey technical material in a concise and effective manner.
* Assist in planning, creating and developing various CSI activities as per process needs, like manuals, training materials, instruction guides and other technical documentations.
* Participate in IT infrastructure/process/service meetings with relevant SMEs (Subject Matter Experts).
* Gather all relevant IT infrastructure/process/service and support information from relevant SMEs.
* Incorporate all information into required IT infrastructure/process definition documents, work instructions, user documents, training guides, and other relevant documents.
* Assimilate knowledge during discovery and collaborate with stakeholder to assess current IT infrastructure/processes and define/document improvements in line with ITSM Process and ITIL v3 standard.
* Assist in identification of discrepancies/gaps in current IT infrastructure/processes and deliverables.
* Review and edit technical writing by other team members to maintain clarity, consistency, and quality.
* Deliver final versions of the materials and submit to document control for release.
* Maintain project and task plans and assignments.
* Adhere to all departmental policies, procedures, standards, and document templates where applicable.