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Service Manager Consultant (ITIL, MALC )/3 Years/Brussels

Eingestellt von Montreal Associates

Gesuchte Skills: Consultant, Prince2, Client

Projektbeschreibung

SERVICE MANAGER CONSULTANT (ITIL, MALC, PRINCE2 )/3 YEARS/BRUSSELS, BELGIUM

Service Manager (ITIL, MALC, Prince2 ) Consultant (Dutch, French and English)urgently required for a client in Brussels, Belgium for 3 years contract.

For Knowledge in configuration management, SLA management, service catalogue as well as business relationship management. In this role as a service Manager Consultant you will work as part of a team that is responsible the coordination and rollout of the ITIL service management processes.

Responsibilities

- Build a Service catalogue management process and help with populating the service catalogue
- Write Service Level Agreements for new/existing applications
- Review and improve Service Level reporting system
- Develop the configuration management process and build the configuration model for modelling the services of the catalogue
- Develop how to capture & display the essential information for Service Desk on all services in the service catalogue
- Document the process of the account meetings being held, identifying improvements and reporting on them
- Building framework around the account meetings which are held on a tactical level to ensure optimal follow up
- Create and implement metrics and a continuous improvement cycle for Service Level Management based on existing
- CSI practices, including service improvement plans
- Assist in the definition of Service Desk procedures & processes

Required skills

- At least 5 years of experience in similar roles
- Have a sound technical background with proven experience in the domain of service management processes
- Have the ability to communicate with both technical and non-technical customers
- Have an entrepreneurial attitude, take initiative and invite responsibility
- ITIL, Service Management knowledge: minimum MALC or Service Manager bridge V3
- Project management knowledge (Prince2, PMBOK): minimum PMP (PMI) or Prince2 Practitioner
- General and practical experience in the use of Service Now
- Extended experience in:
- Preparation and revision of Service and Operational Level Agreements
- Identification and definition of Service Level
- Creation and implementation of metrics and a continuous improvement program
- Negotiation & communication with customers
- Processes & deliverables around Catalogue management
- Processes & deliverables around Configuration management

Additional information

- Role: Service Manager Consultant (ITIL/MALC/Prince 2)
- Start: ASAP
- Duration: 3 Years
- Location: Brussels, Belgium
- Language: Dutch, French and English

To be considered please send your updated Word-version CV, motivation and rate indication to Henok Goitom van Montreal Associates.

Disclaimer: Montreal Associates (Systems) Ltd, in its capacity of Employment Agency for permanent recruitment and Employment Business for the supply of temporary workers, is firmly committed to the active promotion of equal opportunities and to ensuring an absence of any form of discrimination on any ground .

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    3 Years

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Montreal Associates