Service Manager Connectivity

FOR MY CLIENT, I AM LOOKING FOR AN SERVICE MANAGER CONNECTIVITY, IN EINDHOVEN IF YOU ARE INTERESTED, THAN PLEASE SEND YOUR CV TO(see below)

SERVICE MANAGER CONNECTIVITY, EINDHOVEN

START: ASAP

DURATION:end of 2017
FULL TIME
MARKET RATE
ENGLISH IS A MUST, NETHERLANDS IS GOOD TO HAVE

JOB MISSION

The Connectivity Service Manager is responsible for the Connectivity services (DC-LAN/LAN/WAN), through-out the entire lifespan. He or she makes sure that from design till operations, the customer requirements are met.

TASKS AND RESPONSIBILITIES:

-Negotiate Service Level Agreements, ensuring all processes and underpinning contracts with external suppliers are appropriate, measurable, reported and regularly reviewed (including show-back w.r.t. total cost of ownership)
-Ensure technology services and infrastructure plans are in place to deliver the agreed capacity and performance targets in a cost effective and timely manner
-Management of the life cycle of all service-affecting problems with the aim of preventing incidents from happening or minimizing their impact
-Involvement during project initiation to provide Service management input and continued involvement through-out the Design and Transition phases.
-Activities will include the creation and ongoing ownership of the required Service management deliverables.
-Act as a service consultant for potential new demand.
-Build and maintain key relationship management with internal and external partners
-Communicate and align with the various stakeholders within IT about the changes/projects in order to set the right expectations, agree on down-time slots, etc.
-Make them aware about the Connectivity standards and help them to make use of those standards.
-Deliver Pro-active input into Project Management Process, -Governance and -Documentation improvements.

EXPERIENCE:

-Sound knowledge of service management (ITIL, BiSL, Cobit, .)
-At least 6+ years of experience in a role as service manager in an international company, with interfaces towards employees and managers at all levels of the organization as well as outside vendors and service providers.
-Generic knowledge of Connectivity solutions and technology.
-Proven experience of organizational skills in a working environment

EDUCATION:

-Master or Bachelor

PERSONAL SKILLS:

-Decisive, Flexible, Ownership, Common sense, Result oriented are the keywords
-Strong communication skills, both verbal and written
-Ability to motivate people
-Have or quickly develop a network in the organization
-Service and customer oriented
-Entrepreneurial
-Excellent analytical and negotiation skills
-Excellent English communication and presentation skills. Command of the Dutch language is a pro.

CONTEXT OF THE POSITION:

The IT division supports information management, infrastructure and key business processes.

On the infrastructure side this encompasses Network (LAN/WAN), Telecommunications, Workplaces, Datacenter services and software required.

On the process side it includes support of key business processes, divided in 4 clusters, being: Product, Market, Corporate Support and Operations Cluster.

The Service Manager Connectivity reports to the Manager Connectivity Services within the IT Operations & Infrastructure department.

He or she has interfaces with the world-wide internal customer, with the various IT internal groups and with external IT service providers and IT vendors.