Service Manager

SERVICE MANAGER JOB DESCRIPTION

JOB PURPOSE

- Responsible for driving and tracking timely execution of quarterly IAM processes related to government regulations - ie SOX
- Responsible for driving and tracking remediation work related to internal and/or external audit involving Hosting Operations
- Working with the Process Owner to keep processes up to date, train team members and other administrative duties
- Supporting Service Line Managers (Process Managers) and Service Owner(s) when required
- Keeping track of progress of all IAM processes and reporting to compliance and management with regular status reports

MAJOR ACCOUNTABILITIES

- Initiating and monitoring all IAM processes
- Creating reports for management board as well as team members
- Escalation to management and businesses on risks affecting timely completion of IAM processes
- Ensure the right processes and tools are used and compliant, working closely with the IT SOX coordinator, to prepare for external audit and the Information Governance& Management Team for internal audit
- Managing Share Point and Generic Mailbox, checking and maintaining integrity of processes
- Cross checking steps in the processes to ensure minimal audit risks

MINIMUM REQUIREMENTS

EDUCATION

A degree in information technology or business management, ITIL certification a bonus

EXPERIENCE

- Customer and decision oriented team player with effective communication and leadership skills
- Excellent written, verbal and presentation communication skills
- Resourceful, perseverant, with good understanding of escalation criteria and strategy
- Strong customer relationship management skills
- Proven track record of working in multicultural and distributed team environments
- Ability to effectively prioritize and multi-task in a global Organization
- minimum 5 years of business experience
- Experience in an audit environment a bonus