Service Management Specialist - German Speaking - Switzerland

SENIOR SPECIALIST SERVICE MANAGEMENT

GOALS, TASKS AND DUTIES

- System Support Business Application Cherwell and keep them up to date; Application Owner
- Implement and change Cherwell Application according Application according Business Requirement for internal & external Customers.
- deliver Application Issues and Volume reporting
- Cherwell-User and-Roll (administrate) Coordinate System- and Application-Support with internal IT and Vendor (Infrastructurefollowing ITIL v3 framework.

REQUIREMENTS

- IT related qualification record
- ITIL Foundation v2 or v3 Certification
- MS Office skills
- Long term Experience in IT or Telecom carrier >business 5 Years
- Experience in administrating IT Applications (Roll and process based operation)
- Willingness to learn and work with Cherwell Service Management
- Good Communication and Documentation Skills
- Germanand good English (written and spoken)

DESIRABLE

- Experience implementation of service management
- Implementation experience (user level and configuration level) with Cherwell service management
- Advanced skills in Excel and Access
- IT Expert certification
- French/Italian Language Skills

LOCATION

- Zurich & Customer Sites

DURATION

- 6 months Initial - w/extension opportunities.