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Service Management Process Specialist
Eingestellt von INFO-TECH
Gesuchte Skills: Support, Design
Projektbeschreibung
Info-Tech are a Swiss IT Consultancy, working with international clients in the Geneva and Vaud regions. On behalf of one of our largest clients, we are looking for a:
SERVICE MANAGEMENT PROCESS SPECIALIST
The successful candidate will support the Service Management process owners in the execution of projects, by:
- Driving key project deliverables (requirement gathering, design of process improvements, creation/review of standard routines)
- Updating Learning & Training material
- Coordinating testing activities
Candidates applying for this role must be able to demonstrate the following:
- Proven expertise in Process design, Data and Software development in an international environment
- Incident Management knowledge
- Operational Experience with the management of IS/IT changes and releases
- Experience in communication and testing activities
- ITIL Foundation certification, as well as ITIL Change & Release, and ITIL Service Lifecycle
- Knowledge/experience of HP Service Manager and HP Quality Center would be a distinct advantage
THIS IS A CONTRACT POSITION WITH AN INTERNATIONAL CLIENT FOR 6 MONTHS IN THE FIRST INSTANCE. THE CLIENT IS LOCATED MINUTES FROM LAKE GENEVA, ON THE SWISS RIVIERA AND CLOSE TO LAUSANNE. INFO-TECH WILL PROVIDE ADVICE AND SUPPORT THROUGH YOUR RELOCATION IF YOU ARE WORKING IN SWITZERLAND FOR THE FIRST TIME.
SERVICE MANAGEMENT PROCESS SPECIALIST
The successful candidate will support the Service Management process owners in the execution of projects, by:
- Driving key project deliverables (requirement gathering, design of process improvements, creation/review of standard routines)
- Updating Learning & Training material
- Coordinating testing activities
Candidates applying for this role must be able to demonstrate the following:
- Proven expertise in Process design, Data and Software development in an international environment
- Incident Management knowledge
- Operational Experience with the management of IS/IT changes and releases
- Experience in communication and testing activities
- ITIL Foundation certification, as well as ITIL Change & Release, and ITIL Service Lifecycle
- Knowledge/experience of HP Service Manager and HP Quality Center would be a distinct advantage
THIS IS A CONTRACT POSITION WITH AN INTERNATIONAL CLIENT FOR 6 MONTHS IN THE FIRST INSTANCE. THE CLIENT IS LOCATED MINUTES FROM LAKE GENEVA, ON THE SWISS RIVIERA AND CLOSE TO LAUSANNE. INFO-TECH WILL PROVIDE ADVICE AND SUPPORT THROUGH YOUR RELOCATION IF YOU ARE WORKING IN SWITZERLAND FOR THE FIRST TIME.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Sonstiges