Service Management Coordinator - the Hague, the Netherlands

Service Management Coordinator - The Hague, The Netherlands

LANGUAGES: ENGLISH only

SKILLS AND EXPERIENCE:

- Minimum 3 years' of experience in a large and complex IT environment or a in a similar role
- Minimum 3 years of work experience as an Incident or Problem Coordinator
- Minimum 3 years preparing ICT process and procedure documentation for use internal to ICT at a level for internal audit review
- Knowledge of internal audit procedures for ICT processes
- Knowledge of ITIL Service Management to at least foundation level, and preferably practitioner level for Incident or Problem Management or ITIL Service Operation
- Knowledge of Technical or Document Writing
- Knowledge of Problem Management
- Knowledge of Service Desk operations
- Knowledge of Stakeholder Engagement
- Knowledge of Release Management and Service Level Management is desirable

DESCRIPTION OF WORK:

- Document ICT process manuals for ITIL processes and associated procedural tasks across ICT
- Monitor and coordinate Incident handling within ICT Operations
- Deliver communication and coordination procedures for major incident handling
- Review incident trends to proactively identify and prioritize problems
- Initiate root cause analysis and resolution
- Maintain internal lines of communication and document business expectations
- Identify areas for improvement and facilitate efficient handling of Incidents and Problems
- Perform any other tasks in the area of competence as assigned by the line management

Please send your CV to Janisha and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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