Service Management Consultant (m/f)

- Review Services and Service Level Agreements with Service Providers and update in Word/PDF
- Concept for Service Level Monitoring in the Service System to provide the service partner an actual status of the quality of their services
- Creation of Continuity Manual and Plans according to the customer's templates
- GLOBAL SERVICE DELIVERY MODEL (Understand the global service delivery model and customer's standard

service management processes and know service catalogue) - IT SERVICE MANAGEMENT STANDARDS (Leverage IT service management standards, processes and supporting tools)
- INCIDENT AND CHANGE MANAGEMENT PROCESSES (Analyse, identify possible solution, prioritize and resolve support requests by applying Incident and Change Management processes)
- IT COMPONENTS (Implement, maintain, remove and administer all aspects of selected IT
- components)
- COOPERATION WITH INTERNAL AND EXTERNAL SERVICE PROVIDERS (Plan and co-ordinate the with internal and external service providers

) - CUSTOMER PRODUCTIVITY IMPROVEMENT (Identify customer productivity improvement opportunities and proactively support end-users to enhance their experience and satisfaction Management Consultants.)
- IS QUALITY MANAGEMENT (Manage the quality of information services provided along the Supply Chain)
- COACHING (Coach junior professionals)
- Strong experience as a Service Management Consultant
- Strong experience in Service Level Agreements
- Experience in ITIL (V3)
- Infrastructure experience
- Fluent in German and English

Weitere Qualifikationen: Service level manager