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Service Management Assistant

Eingestellt von Quanta Consultancy Services

Gesuchte Skills: Support, Client, Vpn

Projektbeschreibung

Do you have an all-round IT understanding and would you like to work in an English speaking position in southern Italy?

1 x Service Management Assistant is needed for an initial 6 month contract at the offices of a client that provides international IT support. You will work across various teams supporting service management, technical activities and systems plus the staff and customers related to them. Excellent English language skills are required.

Duties will include:

. Support the updating of the technical information database, the Configuration Management Database, Change Management workflow, CRM system, other Service Management related systems, procedures and operating level agreements
. Help with drafting or improving service policies and documentation
. Follow up customer complaints and incidents when necessary
. Analyse and resolve incidents on supported services
. In case of emergencies, provide support (either on-site or remotely using VPN connectivity) outside normal working hours
. Provide standby and on-call support, if and when required.
. Support the business in standard hours and on a shift basis if required.
. Perform other duties as required.

Skills required include:

. Fluency in English
. Ability and interest in working as a freelancer in Italy (using "partiva iva" or your own company)
. At least 2 years IT experience preferably in Service Desk, Application Support or similar
. ITIL foundation certification
. Experience in reporting or database querying
. Experience in drafting technical documentation

Location:

. Brindisi is in the south of Italy. It offers good quality but low cost accommodation, shopping and restaurants; It is on the coast and good quality beaches are a short distance away, plus there is good weather for most of the year. Additional activities and amenities can be found at nearby Lecce just a 30 minute journey away.

This is a competitive process - if you are interested please send your details and a contact number to Quanta.

Projektdetails

  • Einsatzort:

    Brindisi, Italien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months + Multiple Extensions

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Quanta Consultancy Services