Service Management Analyst

Caspian One require a Service Management Analyst (Incident, Problem, Change Management & Reporting) for an Investment Bank in London.

The role sits directly in the Infrastructure IT Group as the first line of defence for problem and incident management as well as handling reporting and change requests for the group.

The candidate will be responsible for automating weekly and monthly European infrastructure KPI reports. You will extend the current reporting framework to ensure a robust, reliable and extensible service. You will also work with Infrastructure colleagues and senior management to extend KPI reporting to cover other GTI regions. Other responsibilities will include assisting in the reporting of incident management activities and providing support to the service manager in the day to day tasks of incident management.

Essential Requirements:

The ideal candidate will be keen, someone who will relish the opportunity and stand out from the crowd. The candidate will need to be sociable and join in with the team activities. The candidate will need to be approachable and will need to gain a reputation as someone that can be relied upon to solve the problems but also track the problems and speak with different departments to suggest ways to stop the problem occurring.

The candidate will need to be confident in order to be able to come up with problem solving ideas with which to approach the different groups.

Ideally experience is required, but not someone who is over experienced. 3 years experience in a similar role within an Investment Bank or similar organisation would be ideal. Someone who is willing to learn is key.