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Service Management Analyst

Eingestellt von Applitracker

Gesuchte Skills: Design

Projektbeschreibung

This is a fixed term contract role for 9 months to cover maternity.

As part of the Incident Management team you will be responsible for promoting the Incident Management policy and procedure within the business

Key Areas of responsibilities
* Design, develop and promote the Incident Management policy and process
* Design, prepare and conduct training courses relating to the Incident Management Process
* Design, prepare and conduct training courses on the Service Management Toolset for Incident and Service Request Handling
* Manage the effective functioning of the process against all resolver groups
* Ensure communications are sent out to all stakeholders for Major Incidents and P1's within contractual SLA's
* Produce Major Incident Reports for Major Incidents and P1's as required
* Chair technical bridge conference calls
* Produce monthly Incident Management KPI's for key customers
* Provide continuous service improvements recommendations to the business as appropriate
* Provide input into monthly customer service reports as required
* Manage user escalations as required for incidents and service requests
* Attend service review meetings as required
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Medien/Design

  • Skills:

    design

Applitracker