Service Management

Michael Bailey Associates B.V. is looking for a contractor to support the development of new capability relating to a recently delivered Service Management tool suite.
This group is working for the Services and is responsible for the development and operational support of the Service Management Tooling in the IM department of our client.
The support will provide services to the team responsible for the development, deployment and maintenance of our Service Management tooling in production.
The solution is based on Solutions Enterprise Server and ITSM tools.

This role contains around the 18% of Java development, you don't have to be an expert but must have some knowledge/experience.

DELIVERABLES
Assist in the development, integration and maintenance of the Service Management suite of applications running on Enterprise with other business process managed within our client.
Maintain in Production the suite of applications that support the Service Management processes within the our client.

KNOWLEDGE/SKILLS:
EXPERIENCE IN THE IT SERVICE MANAGEMENT ENVIRONMENT.
KNOWLEDGE OF USING MODERN METHODS AND TOOLS SUCH AS JAVA EE, C #, ASP.NET, WEB SERVICES OR SOA.
KNOWLEDGE AND PROVEN EXPERIENCE OF OBJECT-ORIENTED SOFTWARE DEVELOPMENT WITH JAVA, C # AND ASP.NET AND ITIL
KNOWLEDGE AND PRACTICAL EXPERIENCE OF DATABASES AND DATABASE DESIGN USING MS-SQL SERVER
Create functional and technical concepts to support an in-house implementation of Enterprise Application Server.
Ability to analyse customer requirements and translate these in to Technical solutions.
Implementation of customer requirements
Testing and documentation.
Interaction with Vendor support to resolve technical issues encountered in the project.

Michael Bailey International is acting as an Employment Business in relation to this vacancy.