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Service Level Manager (Brussels)
Eingestellt von Anankei
Gesuchte Skills: Support, Engineer
Projektbeschreibung
Je functie: Context
"I&O Relationship Management Local Customers" is part of the Department I&O ( Infrastructure and Operations ) within the TOPS business Line (Technology,
Operations & Process Services). We are a privileged contact point between the I&O Department and its local customers : Retail & Private
Banking Belgium (RPB), Corporate & Public Banking Belgium (CPBB) and Group Functions.
We provide a positive customer experience by delivering a reliable, efficient, pro-active and flexible service (for contract setup, project delivery & applicative support)
by means of a solid partnership with ADM based on a collaborative team spirit and clear & transparent communication
In the context of a recently launched "Sustainable Quality"-initiative, we are looking for a service level manager whose primary mission will be to restore satisfaction of
selected branches with open IT incidents.
Function Description
The Service level manager visits the branch to identify and analyze IT incidents, establishes a service improvement plan, follows and coordinates solving actions by
central IT teams.
The Service level manager ensures clear and systematic feedback to the branch, the management of the involved IT team, the business and the Sustainable quality steering.
Start Date ASAP
Duration 6 months with possible extension(s)
Location
Brussels / Belgium
Je profiel: Required knowledge / Experience
Education
Master or equivalent by experience
Languages Requirement
French Fluent
Dutch Fluent
English Good
Experience
? Knowledge of ICT components (infrastructure and applications)
? Knowledge of incident process (and other related ITIL processes).
Technical Experience
Mandatory
5-10 years of experience in IT is a must
Good knowledge of Windows and networking domains.
Good overall IT knowledge
Business Experience
Mandatory
Field support / field engineer experience
Preferable
Experience in bank IT environment
Soft skills
? Work autonomously, systematic approach and capacity to determine priorities
? Result driven
? Take initiatives and responsibility
? Active listening and analytical thinking
? Good communication skills: oral and written.
? Customer - and collaboration focused
? Risk - and cost minded
"I&O Relationship Management Local Customers" is part of the Department I&O ( Infrastructure and Operations ) within the TOPS business Line (Technology,
Operations & Process Services). We are a privileged contact point between the I&O Department and its local customers : Retail & Private
Banking Belgium (RPB), Corporate & Public Banking Belgium (CPBB) and Group Functions.
We provide a positive customer experience by delivering a reliable, efficient, pro-active and flexible service (for contract setup, project delivery & applicative support)
by means of a solid partnership with ADM based on a collaborative team spirit and clear & transparent communication
In the context of a recently launched "Sustainable Quality"-initiative, we are looking for a service level manager whose primary mission will be to restore satisfaction of
selected branches with open IT incidents.
Function Description
The Service level manager visits the branch to identify and analyze IT incidents, establishes a service improvement plan, follows and coordinates solving actions by
central IT teams.
The Service level manager ensures clear and systematic feedback to the branch, the management of the involved IT team, the business and the Sustainable quality steering.
Start Date ASAP
Duration 6 months with possible extension(s)
Location
Brussels / Belgium
Je profiel: Required knowledge / Experience
Education
Master or equivalent by experience
Languages Requirement
French Fluent
Dutch Fluent
English Good
Experience
? Knowledge of ICT components (infrastructure and applications)
? Knowledge of incident process (and other related ITIL processes).
Technical Experience
Mandatory
5-10 years of experience in IT is a must
Good knowledge of Windows and networking domains.
Good overall IT knowledge
Business Experience
Mandatory
Field support / field engineer experience
Preferable
Experience in bank IT environment
Soft skills
? Work autonomously, systematic approach and capacity to determine priorities
? Result driven
? Take initiatives and responsibility
? Active listening and analytical thinking
? Good communication skills: oral and written.
? Customer - and collaboration focused
? Risk - and cost minded
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Ingenieurwesen/Technik, Sonstiges