Service Level Manager

Service Level Manager

A Service Level Manager is required for a long term project with a Brussels based client. The initial contract will be for 6 to 12 months with renewal options based on performance.

THE SERVICE LEVEL MANAGER'S MISSION IS 2-FOLD:

- Be the interface to external clients of the banks IT Infrastructure department with main focus on contractual and financial aspects.
- Maintain the relationship with the infrastructure services clients
- Act as main point of contact for our Customer regarding service issues, questions and concerns
- Handle contract updates
- Do the financial follow up of the service charging towards the clients
- Contribute to the review of the service catalog and related pricing model

KEY SKILLS REQUIRED:

- Excellent communication and listening skills
- Attention to details
- Assertive and good facilitation skills, easy contact with technical people
- A minimum of 5 to 8 years' experience in IT infrastructure (IAAS, PAAS, SAAS) work environment
- Experience in contract writing
- Experience in service catalog management and service design
- Experience in financial follow up and invoicing towards the client
- Proactive and entrepreneurial
- An excellent command of English; knowledge of Dutch and/or French is an asset

If this is for you, please send me your CV ASAP for immediate consideration.

If this is not for you and you know somebody that may be a good fit for it, please send me their details or them mine so we can assist each each other.