Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Service Level Management Analyst Banking, Brussels

Eingestellt von Computer Recruitment Services

Gesuchte Skills: Support, Vba, Sql, Client

Projektbeschreibung

NK076: SERVICE LEVEL MANAGEMENT ANALYST BANKING, BRUSSELS
BACKGROUND

Major bank in Brussels is looking for a service level analyst to support their activities within the Service Level Management team.

The activities of the Service Level Management team are twofold:

1. Operational activities:
- Creation and the maintenance of the Service Catalogue and the related SLAs.This includes the liaison with Service Delivery Management team for all aspects related to IT support activities and external providers.
- Monitoring of the KPI's
- Generation of the reports which monitor the service delivered.
- Process engineering activities:

Service Level Management team have a reputation for having expertise in process improvement (specially in Service Management related processes) and reporting automation. The team acts as a competence centre and is often consulted for advice and solution by other teams.

TASKS:

Your role will be to support our Service Managers for the reporting activities.

It consists in:
- Contributing to the volumes monitoring process (equipment, licenses, consumption, etc.) to enable IT forecasting and re-charging towards (I)CSDs and ESA Divisions.
- Improving the quality control on multiple data sources
- Ad-hoc report which require data mining and linking information from multiple data sources.
- Supporting the Service Managers

SKILLS:

- Experienced in reporting
- Very good writing skills in English
- Very good knowledge of Excel (extensive use of formulas, pivot tables and graphs VBA is an asset)
- Communicative and assertive
- Highly analytical skills
- Eye for detail
- Team player
- Client focus
- Knowledge of ITIL best practices is an asset
- Knowledge of SQL is an asset

Ref:NK076

Rate: 400 euros per day

Duration: 6 months

Location: Brussels

Language: English

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Computer Recruitment Services