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Service Integration Partner

Eingestellt von RDF Resources Ltd

Gesuchte Skills: Support, Marketing

Projektbeschreibung

I am seeking a Service Integration Partner to:

Support the maturation of IT Service Management within their aligned customer group in line with Strategic direction to standardize and align to one way of delivering IT Service Excellence:
*Assure ITTP delivery towards business area(s) - work in partnership with customer group and ITTP teams to ensure that project progress, quality and budget is aligned across all relevant ITTP deliverables.
*Oversee onboarding of aligned customer group to ITTP services ensuring that changes to customer operations are understood and onboarding projects are scoped and delivered to support the wider NBS IT strategy of a single way for managing IT service delivery. This will involve being able to co-ordinate the activities of significant numbers (20-40) external resources engaged in the execution of onboarding and ongoing exploitation.
*Build strong business relationship with stakeholders through leadership of regularly scheduled governance meetings
*Act as initial contact point for business needs; evaluate feasibility of potential projects in coordination with relevant customer.
*Serve as focal/escalation point for the ITTP initiatives within his/her area of responsibility, partner with the business to add value when preparing business cases.
*Provide ITSM consulting expertise towards the relevant business area(s).
*Lead solution visioning sessions, including requirement gathering and rationalization.
*Support the understanding and alignment of standard operating processes (SOPs) across relevant customers.
*Support the establishment and management of the yearly budget review demonstrating efficiency initiatives with positive budget impact for the relevant business area(s), ITTP and NBS IT.
*Ensure adherence to financial processes to support ITTP Projects and IT Operations activities for the relevant business area(s) - eg Service Level Targets, CARs

You will serve as focal point for the respective business area into ITTP's service offerings:
*Serve as a point of contact and/or escalation for ITTP-related requests for services, information or direction:
*Provide transparency in services delivered to customers
*Participate in regularly scheduled business management meetings and report status of services and associated improvement initiatives
*Create an Integration partnership and ensure close cooperation between the respective business area and ITTP.
*Provide consulting to the business area on ITTP-related issues.
*Enable and enhance communications between ITTP and the business area. Educate the business area as needed on IT processes and methodologies.
*Liaise with the associated ITTP department to coordinate resources enabling the delivery of the above.
You willd evelop strong customer relationships with the respective business area, manage planning and ITSM strategy input:
*Understand the processes, plans, objectives, drivers, and issues related to the business area, together with appropriate external policies and regulations.
*With the business, develop, communicate and execute on an aligned ITTP/business strategy as appropriate for the respective business area.
*Accountable for the overall, strategically aligned, ITTP portfolio planning for the associated ITTP department. Negotiate and mediate between business and ITTP to find pragmatic solutions.
*Provide business case behind service levels (or at minimum review/approve business case developed by business lead and analyst).

Direct the planning phase of relevant ITTP projects and manage the ITTP portfolio for the relevant business area
*Initiate or act as initial contact point for project proposals; evaluate feasibility of potential projects in coordination with the associated ITTP department. Collaborate with the business lead to develop business cases for projects.
*Analyze ITTP requirements for input to the budgeting process.
*Assist in compiling, justifying and getting approval for project proposals.
*Ensure all requests are documented, screened and scheduled according to designated service offerings.
*Ensure effective ITTP project mandate is developed.
*Ensure the business requirements are clearly defined, approved, communicated and understood.
*Ensure the impact of ITTP initiatives from other areas are assessed, aligned and communicated, and requirements are incorporated into plans as needed.
*Ensure resources, either internal from associated ITTP department or external are secured to meet business demands.
EDUCATION/EXPERIENCE
*7+ years of experience within IT, ITIL and Service Management
SPECIFIC PROFESSIONAL COMPETENCIES

The preferred candidate must demonstrate strong abilities in the following areas:
*Demonstrated experience in the application of improvement methodologies in a highly complex IT environment ideally from Service Management or IT outsourcing
*Demonstrated leadership in delivering cross-divisional, large-scale, complex process improvement initiatives, communicating and collaborating effectively with a strong sense of urgency, and the ability to influence Senior Business and IT leaders
*Proven experience in managing/leading project improvement teams with the ability to provide direction, manage projects in an ambiguous environment, and creating a results oriented environment delivering against project plans, strategic and tactical objectives.
*Exceptional ability to understand the business strategy and translate the technology/business process solutions in an enabling manner to effect change and achieve objectives
*Strong ability to effectively improve, simplify and streamline common business and IT processes through Lean strategies enabling the removal of complexity, replication and waste.
*Strong communication and persuasion skills, including the ability to influence a "configure" vs. "customize" approach, create marketing and messaging materials that meet stakeholder preferences for use by the CIO and enterprise architects

Projektdetails

  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

RDF Resources Ltd