Service Improvement Manager, Service Manager

Service Improvement Manager,Service Manager, Current SC Level Security Clearance

We are currently recruiting on behalf of a high profile Government Department for an experienced Service Improvement manager to undertake the following tasks:

-To use relevant quality management or business improvement techniques for service improvement
-Ensuring processes are scalable and flexible to meet future business requirements
-Investigate, document and analyse current business processes; identify the organisational units which undertake, and support the business processes.
-Identify alternatives, assess feasibility, and recommend new approaches
-Design processes that can be implemented with minimal disruption to supporting systems and that are cost effective
-Creating detailed reports and action plans to support service improvements
-Managing support requests to ensure timely and thorough resolution of issues
-Provide guidance on the interpretation of relevant national and international standards (eg ISO 9001), with respect to the quality system
-assist with aligning/migrating of data on Microsoft Office Sharepoint Server (MOSS), Windows New Technology File System (NTFS) in accordance with file plan/metadata the migration of records to Meridio
-Assist with implementing a common approach across the programme
-Identifying who is best placed to own the data and when, where it should be held and in what format and how often it needs to be refreshed.

SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.