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Service Improvement Analyst Contract Slough

Eingestellt von TD Group Limited

Gesuchte Skills: Client

Projektbeschreibung

Our long established financial services client based just west of London is looking for a SERVICE IMPROVEMENT ANALYST to produce data and metrics from across the Service Delivery team and then to analyse for trends and to suggest where areas of improvement could be implemented.

The individual will report into the Release Change Manager to perform the following key tasks:

- Produce metrics from various sources for weekly and monthly management reporting
- Following basic procedures to be able to produce the metrics from test applications, ticket management tools such as LANDesk.
- Input into the monthly management report packs
- Analyse those metrics for trends and hotspots
- Analyse our processes and identify places for improvements
- Work with the client as part of the management team to devise the improvements and plans for  implementation
- comparing against industry and ITIL best practises
- Administration in the tool of choice for ticket management ie LANDesk
- Act as a Centre of Expertise for Process Owners and provide continual touch points across the IS Organisation.
- Ensure recommended improvements deliver expected value.
- Collaborative working with IT Delivery Partners to identify areas of innovation and capability to improve business efficiency

You should have strong working knowledge of the following:

- Administration experience for the ticket management tools eg. LANDESK
- Excellent knowledge of IT operations and process
- ITIL SERVICE MANAGEMENT CERTIFICATION
- EXCELLENT KNOWLEDGE OF EXCEL, WORD, MS PROJECT, VISIO AND POWERPOINT
- DEMONSTRABLE EXPERIENCE OF SIMILAR ROLE
- Strong communication and presentation skills
- High energy and passion for the role
- Self-starter, able to make suggestions and drive improvements

This is an urgent 6 month contract role located near to Slough with an immediate start. There are long term opportunities for the right candidate.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

TD Group Limited