Service Engineer

Roc Search's client, a market leader presenting maintenance, validation & consulting services to the Pharmaceutical, Biotech, and Life Science industries are currently seeking a Field Service Engineer for an initial 6 Month contract based in Gloucestershire.

This is for an initial 6 Month contract with the intension to go permanent thereafter.

MUST BE ABLE TO SPEAK FRENCH.

The role of the Service Engineer is to provide support to a wide array of installed equipment at our client base and effectively implement technical and practical resolutions in line with business needs. You must also act as the primary escalation point for technical queries from the Service Desk to assist in resolving customer incidents. Customer Incident resolution may involve the use of diagnostics, as well as require that the individual provide in-person, on site hands-on support.
Within this fast paced environment you would need to receive, prioritise, document and actively resolve customer requests whilst striving to deliver the highest level of customer service. Working as part of a small and friendly team, it is essential that you have a positive attitude and are willing to travel both domestically and internationally. The ideal candidate will have good literacy and communication skills both over the phone and face to face with a high level of attention to detail and accuracy.

Duties may include
* To provide administrative and logistic support in the generation of services or spare parts
quotations
* Conduct on site high-end service support activities across the full range of serviceable
equipment within the customer base.
* To improve existing service products and to develop new service product offerings to
meet the customer demands within a dynamic industry.
* Oversee service escalations, including on site assistance when necessary.
* Ensure all information technology tools are utilised, understood and continuously
improved to meet current and future needs of our customers.
* Provide high end technical support services to service repair centre when required.
* Use the appropriate IT tools and processes to communicate issues reported during a
service visit or customer feedback.

Knowledge, Skills, Experience and Requirements
* Bachelor's degree/HND in Electro-mechanical engineering, Electrical Engineering
Technology, Equivalent Military education or Associates Degree
* Basic troubleshooting, installation, maintenance and service repair needs on designated
process equipment.
* Completing Preventative Maintenance and/or Field Modification activities according to
protocol Instruction.
* Spare parts identification and management.
* Keeping up to date on administrative responsibilities such as maintaining customer
service logs and internal service records in an accurate and timely manner.

Desired Characteristics
Minimum 3 years + experience in the Biotechnology/Life Sciences industry with particular
understanding/experience of Chromatography and membrane purification equipment
strongly preferred.
Experience with GMP and cGMP documentation requirements.
Understanding of validation and FDA regulated environments.
Excellent analytical and communication skills with the ability to communicate complex
technical issues in an easy to understand manner.
Strong IT skills.
Knowledge in the application and use of Technical calibration and test instrumentation,
for example, multimeters, oscilloscopes and RTD's.
Proven ability to diagnose, support and issues with Analogue/digital control
implementations.
Experience of SCADA based Control Software and PLC control architecture.
Fundamentals of the process system's application
Working knowledge of Mechanics and mechanical process components, for example,
diaphragm/rotary lobe pumps and pneumatically actuated valves.

If you feel you match this description then please apply with an up to date CV.