Service Desk - Velson Noord, Netherlands - Gazelle Global

SERVICE DESK SUPPORT

A blue chip company is seeking SERVICE DESK SUPPORT to assist them with a project in Velsen Noord, Netherlands for 12months +.

THE RIGHT CANDIDATE WILL HAVE THE FOLLOWING SKILLS:

* Proficiency in Dutch & English.
* 2+ years as Service Desk Agent
* MBO - Level 4
* ITIL Foundation certified
* Microsoft Certification on WIN8 OS

THE RIGHT CANDIDATE WILL BE REQUIRED TO:

* As a Service Desk analyst you will act as a first and single point of contact for all IT related issue
* Dealing with incoming calls(Phone/Email/Web and Chat) in a professional, courteous manner
* Correctly logging incidents/Request, categorising and prioritising, Assigning them to the correct team(if not First time Fix(FTF) in line with the defined procedures
* Conducting full and through diagnostics with end users to enable first time fix.
* Ensuring all Incidents/Request are progressed & cleared within SLA - escalating to other internal and external teams as appropriate
* Managing Incidents through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
* Diagnosing and resolving problems to the customers satisfaction
* Maintain and develop own knowledge and skills to assist with first time fault resolution
* Identify and escalate repeat issues or service risks into service management teams Sharing knowledge with team colleagues

PLEASE ONLY APPLY IF YOU HAVE THE FOLLOWING SKILLS BY APPLYING WITH YOUR UP TO DATE CV.