Service Desk Technician

SERVICE DESK TECHNICIAN BROOMFIELD, CO CONTRACT OPPORTUNITY

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

TECHNICAL LEVEL PROFICIENCY/EXPERIENCE:

- High level experience (5-7 years) performing Windows install/configure/troubleshoot/resolve
- Experience with hardware (network printers/PC/laptops/thins/tablets/smartphones), 2-3 years experience performing install/configure/troubleshoot/resolve mechanical issues
- Experience with escalation, Intermediate level experience (2-3 years) performing vendor, phone based, or web based escalation
- Experience using native or approved tools (no freeware/downloads) in Windows/Linux/SQL/Oracle/IP Networks

PROJECT LEVEL PROFICIENCY/EXPERIENCE:

- Consultative role, interact with entities throughout the organization and relay (in simple/layperson verbiage) scope and purpose of tasks
- Identify improvement opportunities
- Execute written procedural steps using good documentation practices and capturing relevant evidence (sceenies/logs/printouts)
- Determine/document steps for task completion/resolution
- Pursue signatures through walkabout/electronic methods

OPERATION LEVEL PROFICIENCY/EXPERIENCE:

- Investigate reported computing system or computing device issues
- Document symptoms of computing system or computing device issues
- Escalate through vendor or research web based technical resources
- Communicate status or details of any reported issues

*CompuCom supports Employment Equity and Diversity*

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.