Service Desk Technician

SERVICE DESK TECHNICIAN BROOMFIELD, CO 6 TO 8 MONTH CONTRACT, EXTENSION LIKELY

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

This Tech will be responsible for providing single point of contact Tier I phone support for users with network, account, hardware, software, access and peripheral support engaging with both onsite and offsite users.

Activities will also include following prescribed processes for onboarding/offboarding users in IT systems and processing requests for software/hardware/file access. Involves the use of problem management databases and call tracking software.

Focus of position is a strong commitment to customer service while maintaining first call resolution percentages of 80% and above in order to minimize user downtime and ensure a positive customer experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- Ensures all systems work properly and equipment is packaged and transported correctly.
- Escalates problems and issues to a higher level of support. This includes server that exceeds response time, repair time, lack of parts, or any other issues that could impact customer satisfaction.
- Performs work in compliance within specified warranty requirements.
- Ensures all systems work properly and equipment is packaged and transported correctly.
- Basic networking and telecom wiring, patching down network lines, installing/racking network equipment.
- Travels from site to site as needed.
- After hours/weekends may be required and your schedule may be adjusted as needed.

REQUIRED SKILLS:

- Desktop, laptop hardware knowledge
- Windows OS, MS Office, VPN, Entrust PKI
- Required: Windows XP/7, Microsoft Office Suite XP-2010, laptop/desktop HW, printer support, RAS (Remote Access), strong software support knowledge
- LAN functional knowledge/troubleshooting
- Quick Learner, Team Player, Strong Analytical Skills, Highly Organized
- Helpful: VoIP Knowledge and Lotus Notes

*CompuCom supports Employment Equity and Diversity*

Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.