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Service Desk Team Lead
Eingestellt von Yoh
Gesuchte Skills: Support, Client, Voip, Oracle
Projektbeschreibung
Job Responsibilities:
- Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows OS networked enterprise desktop environment.
- Document all call incidents and problems in call tracking software.
- Escalate, coordinate, and collaborate support issues with multiple teams as necessary.
- Assume ownership of tasks assigned.
- Provide follow-up status to clients according to support policies and procedures.
- Take live call referrals from any team member and provide technical support.
- Successfully handle calls from difficult clients.
- Contribute technical solutions to organizational knowledge base.
- Perform analysis of Incidents to trigger Problem and report accordingly.
- Provide mentoring/coaching of peer analysts as directed by Leads/Management.
Job Qualifications:
- Proficient in any Enterprise Business applications on/or platforms like SAP, PeopleSoft, Oracle, JD Edwards, Siebel applications.
- Knowledgeable in MS Windows OS, MS Office, CISCO CISCO VoIP 7900 series telecom systems.
- Excellent logical analysis and problem solving skills.
- Self motivated and ability to work with little supervision.
- Exceptional communication skills.
- Exceptional customer service skills.
- Two to four (2 or 4) year college degree in Science/Computer Science/Computer Information Systems/Business or Accredited Technical Institution Diploma/Certificate or Military training in computer/communications or Equivalent work experience.
- Preferred Certification:
- ITIL Foundation V3 Certification.
- Help Desk Institute Certification - Support Center Analyst/Technician.
- SAP - Associate, Professional or Master level certification
DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.
RECRUITER: Jim Jennings
Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading professional staffing solutions.
Yoh, a Day J2W: TELECOM
Tax Term: CON_W2
J2WBRSTL
Ref:
Branch: IT & Telecom
Projektdetails
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Einsatzort:
Washington, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges