Service Desk Operator - Immediate Start - Contract role

A fantastic opportunity has become available for experienced Service Desk Operators within a Government Department for a contracting role.

- ACT LOCATION
- IMMEDIATE START
- EXCELLENT WORKING ENVIRONMENT

DUTIES AND RESPONSIBILITIES:

- Technically competent monitoring of systems and initial triage and first point diagnosis of faults;
- Timely and accurate data entry into the maintenance management systems;
- Works plan activation for operational systems;
- Conduct and communication that contributes to a high standard of customer service; and
- Service delivery that promotes the safety of the air traffic control system.

SKILLS:

- A demonstrated commitment to customer service and support and a strong service delivery ethic;
- Well developed verbal and written communication skills, and the ability to manage important business relationships;
- The ability to stay focussed and work effectively in high pressure situations;
- The ability to understand issues that may have a high corporate impact and require escalation to management;
- An analytical approach to tasks and good problem solving skills;
- A demonstrated ability to interpret data and work with limited technical guidance on moderately complex tasks;
- A high level of computer literacy skills and experience with management information systems; and
- A knowledge and commitment to the principles and practices of Equity and Diversity, the OH&S (CE) Act and its Regulations, and a demonstrated willingness and ability to implement these in the workplace.

TO APPLY FOR THIS CONTRACT OPPORTUNITY, please submit your application to Lauren Fyfe at Talent International by clicking the APPLY NOW button below. Reference Number: .