Service Desk Operator - Belgium

SERVICE DESK OPERATOR - BELGIUM

LANGUAGES: ENGLISH and FRENCH

SKILLS AND EXPERIENCE:

-Knowledge of basic system Administration (Windows XP, Windows 7 - Windows 2003, 2008 - Active Directory)
-Knowledge of Office applications (Office 2003, 2010)
-Knowledge of Basic LSA tasks:
-A ccount Management
- Network Setup & protocols
- Backup/restore procedure
- Antivirus Management
- Patch & S/W distribution
- Scanning and printing understanding
-2 years experience as helpdesk operator
-Minimum 1 year experience with Service desk tools
-ITIL foundations certification
-1 year of experience working with Windows 2003, 2008 as a server operator
-Minimum of 2 years with Windows XP, 7 troubleshooting
-2 years of experience in Office 2003, 2010 troubleshooting
-1 year experience with basic TCP/IP Network troubleshooting

DESCRIPTION OF WORK:

- SPOC, communicate with users (verbally and written)
- Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents whenever possible
- Utilize Remote Desktop Takeover to improve remote diagnose
- Follow-up end-to-end progress of all incidents, requests and standard changes
- Escalate to 2nd and 3rd levels when required
- Execute CMDB update tasks following incident resolutions and change implementation
- User-rights management
- Conduct End-user satisfaction assessment procedures and reports
- Knowledge management: drives continuous improvements on the available Knowledge base articles
- Follow established processes and procedures

Please send your CV to Sercan and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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