Service Desk Manager - SC Cleared - Contract Job

SERVICE DESK MANAGER needed for a CONTRACT opportunity with Yoh's client to be located in GLOUCESTER.

£380-£430 P/DAY

3 MONTHS

GLOUCESTER

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- SC Cleared
- ITIL certified
- ITSM tools
- Incident management

WHAT YOU'LL BE DOING:

You will serve as an escalation point of contact and co-owner of Major Incidents, with the primary focus on restoring service.

You will coordinate all activities required to respond to significant incidents in compliance with SLAs and OLAs.

As a co-owner you will be responsible for prioritising, cataloguing and driving closure of all Major incidents, defining Incident Models and providing direct support resources where most required.

You will be required to provide effective communication to incident team, senior management, process owners and internal customers during major incidents.

WHAT YOU NEED TO BRING TO THE TABLE:

- SC Cleared currently
- ITIL certified (ideally v3)
- ITSM tools- eg ServiceNow, Remedy, Tivoli
- Incident management experience

WHAT'S IN IT FOR YOU?

Our client are a leading international organization who make security, storage, backup and availability software and offers professional services to support its software.

It is a CONTRACT SERVICE DESK MANAGER opportunity and they are looking to pay £380-£430 P/DAY depending on level of expertise. You would be BASED IN GLOUCESTER.

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Sophie Ved

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK.