Service Desk Manager (Beaconsfield)

Contract Service Desk Manager (3 month contract, possible extensions)

The Service Desk Manager will lead a small team of multi-disciplined IT staff and 3rd party providers in ensuring that the IT incidents in our organisation are delivered effectively and professionally.

The Service Desk Manager will have a focus on developing the Service Desk in terms of performance, efficiency, quality and Customer satisfaction.

The Service Desk manager will be able to introduce fresh thinking in the way the Service Desk operates and the way the Service Desk are delivers it's services

The Service Desk Manager will need to have technical expertise in Windows XP and Windows 7.

We currently utilise Windows Server 2003 and 2008 on a range of different sites, so the Service Desk Manager will need to have a good experience in both technologies.

We work currently in an ITIL environment, so the Service Desk Manager will need to understand and will have worked in and ITIL environment, the Service Desk Manager however will not need to have to a ITIL qualification, though it would be beneficial if they do so.

The Service Desk Manager will be happy to travel to different locations across the UK.

This is a 3 month contract with possible extensions.
ITHR is acting as an Employment Business in relation to this vacancy. ITHR is an Equal Opportunities employer; we welcome applicants from all backgrounds.