Service Desk L2

Pyramid's prestigious Client is looking for Service Desk L2/L1 Analyst or Manager in Gothenburg, Sweden.

SKILLS REQUIRED:

EXPERIENCE - ESSENTIAL

- Exposure on ITSM ticketing tools
- Working knowledge of ITIL framework.
- Exposure to similar role for a minimum of 1-5 years.
- Experience of working in 24/7 environment.
- Experience on Desktop support, application support

KEY RESPONSIBILITIES

- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

Start Date: ASAP (notice period is accepted for right candidates)

Please share your CV at the earliest as we have been asked to schedule the interviews at the earliest.

Pyramid Consulting is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Pyramid embraces diversity and will treat everyone equally