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Service Desk Engineer/Help Desk Support/1st Line Support
Eingestellt von Square One Resources
Gesuchte Skills: Support, Engineer
Projektbeschreibung
SERVICE DESK ENGINEER/HELP DESK SUPPORT/1ST LINE SUPPORT
Square One is currently recruiting for an Service Desk Engineer/Help Desk Support/1st Line Support to be based in Dublin for a 12 month contract.
Service Desk Technologist provides first level IT helpdesk support, assisting them with hardware and software problems via phone, email or self-serve portal. Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues. Will troubleshoot and log all calls on the incident management system and maintain a log of any software or hardware problems detected.
Responsibilities:
Provides first level IT Support to multiple clients supported out of Dublin service desk. Performs initial level of problem identification and attempts resolution
Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.
Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base.
Shares information required for the team to be successful
Demonstrates understanding of the customer's business needs and is able to achieve and maintain high customer satisfaction ratings
Develops and maintains knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment
Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
Working hours are predominantly between 0700-2000 Monday to Friday, however some earlier starts or later finishes may be required.
Knowledge/Skills/Abilities:
Excellent customer service skills
Excellent interpersonal skills
Technical expertise in the following:
Windows Operating Systems
Microsoft Office
Network Connectivity
Print Services
Hardware
Microsoft Outlook client and OWA.
Ability and desire to build additional technical skills
Ability to interact effectively with others in a team environment
Ability to follow instructions to produce desired results
Aptitude to manage many tasks simultaneously
Ability to work with broad range of experience levels
Fluent and fluent in English
Professional skills: problem solving/troubleshooting, analytical, written and oral communication, administrative and organisational
LOCATION - DUBLIN, IRELAND
START DATE - €17 PER HOUR
LENGTH - 12 MONTHS ROLLING
Square One is currently recruiting for an Service Desk Engineer/Help Desk Support/1st Line Support to be based in Dublin for a 12 month contract.
Service Desk Technologist provides first level IT helpdesk support, assisting them with hardware and software problems via phone, email or self-serve portal. Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues. Will troubleshoot and log all calls on the incident management system and maintain a log of any software or hardware problems detected.
Responsibilities:
Provides first level IT Support to multiple clients supported out of Dublin service desk. Performs initial level of problem identification and attempts resolution
Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.
Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base.
Shares information required for the team to be successful
Demonstrates understanding of the customer's business needs and is able to achieve and maintain high customer satisfaction ratings
Develops and maintains knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment
Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
Working hours are predominantly between 0700-2000 Monday to Friday, however some earlier starts or later finishes may be required.
Knowledge/Skills/Abilities:
Excellent customer service skills
Excellent interpersonal skills
Technical expertise in the following:
Windows Operating Systems
Microsoft Office
Network Connectivity
Print Services
Hardware
Microsoft Outlook client and OWA.
Ability and desire to build additional technical skills
Ability to interact effectively with others in a team environment
Ability to follow instructions to produce desired results
Aptitude to manage many tasks simultaneously
Ability to work with broad range of experience levels
Fluent and fluent in English
Professional skills: problem solving/troubleshooting, analytical, written and oral communication, administrative and organisational
LOCATION - DUBLIN, IRELAND
START DATE - €17 PER HOUR
LENGTH - 12 MONTHS ROLLING
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges