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Service Desk Engineer

Eingestellt von Templeton and Partners

Gesuchte Skills: Support, Engineer

Projektbeschreibung

GREAT POSITIONS SERVICE DESK ENGINEER OPENING NOW AND CONTRACT STARTS EARLY JULY OR EARLY SEPTEMBER!

3 TO 6 MONTHS CONTRACT WITH POTENTIAL EXTENSIONS

JUNIOR AND MEDIUM WEIGHT ENGINEERS ARE WELCOME.

Please note due to the requirements of the project, we only accept SECURITY CLEARED EU CANDIDATES.

Centralized Service Desk (CSD) is the NCI Agency's Single Point of Contact (POC) for technical support; enabling business services.

Delivers request fulfillment, enabling customers to access predefined CIS services. The CSD is the incident management, access management, and request fulfilment process owner. Manned for "follow the Sun" operations in support of Commands and their operation within the Agency's AOR. It records, logs and evaluates incidents submitted by customers from various sources (Fax, Email, Chat, Self-Service Portal and Phone) delivering responsive and effective First Call resolutions. Through the use of remote desktop support; performing proper triage, utilization of processes and knowledge-base it direct customers issues through to a resolution.

The CSD performs escalation of incidents, service requests and request for change to responsible Service Lines and Agency CIS Support Units (CSU). Performs monitoring of escalation process to ensure Service Level Agreement and quality of service metrics are met. Enables centrally managed support to consumers of Agency functional services, applications and video teleconferencing, and networks as defined in the Catalogue of Services. Tasked to provide superior customer service interaction, adding value to the customers' business and supports its strategic quality of service goals. Receives request for information, report on outage, degradation and directs these requests to the appropriate supporting elements within the Agency.

Projektdetails

  • Einsatzort:

    Mons, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Templeton and Partners