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Service Desk Engineer
Eingestellt von Square One Resources
Gesuchte Skills: Support, Engineer
Projektbeschreibung
IO SERVICE DESK TECHNOLOGIST - DUBLIN - €14.83/H - LEADING CLIENT - SPANISH AND ITALIAN SPEAKING
The IO Service Desk Technologist provides first level IT helpdesk support to clients assisting them with hardware and software problems via phone, email or self serve portal. Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues. Will troubleshoot and log all calls on the incident management system and maintain a log of any software or hardware problems detected.
Responsibilities:
Provides first level IT Support to multiple clients supported out of Dublin service desk. Performs initial level of problem identification and attempts resolution
Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base.
Shares information required for the team to be successful
Develops and maintains knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment
Working hours are predominantly between 0600-1900 Monday to Friday,
Knowledge/Skills/Abilities:
Excellent customer service skills
Excellent interpersonal skills
Technical expertise in the following:
Windows Operating Systems
Microsoft Office
Network Connectivity
Print Services
Hardware
Microsoft Outlook client and OWA.
Ability and desire to build additional technical skills
Ability to interact effectively with others in a team environment
Ability to follow instructions to produce desired results
Aptitude to manage many tasks simultaneously
Ability to work with broad range of experience levels
Fluent in English
Fluency in Italian and Spanish
Professional skills: problem solving/troubleshooting, analytical, written and oral communication, administrative and organisational
IO SERVICE DESK TECHNOLOGIEST - DUBLIN - €14.83/H - LEADING CLIENT - SPANISH AND ITALIAN SPEAKING
The IO Service Desk Technologist provides first level IT helpdesk support to clients assisting them with hardware and software problems via phone, email or self serve portal. Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues. Will troubleshoot and log all calls on the incident management system and maintain a log of any software or hardware problems detected.
Responsibilities:
Provides first level IT Support to multiple clients supported out of Dublin service desk. Performs initial level of problem identification and attempts resolution
Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base.
Shares information required for the team to be successful
Develops and maintains knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment
Working hours are predominantly between 0600-1900 Monday to Friday,
Knowledge/Skills/Abilities:
Excellent customer service skills
Excellent interpersonal skills
Technical expertise in the following:
Windows Operating Systems
Microsoft Office
Network Connectivity
Print Services
Hardware
Microsoft Outlook client and OWA.
Ability and desire to build additional technical skills
Ability to interact effectively with others in a team environment
Ability to follow instructions to produce desired results
Aptitude to manage many tasks simultaneously
Ability to work with broad range of experience levels
Fluent in English
Fluency in Italian and Spanish
Professional skills: problem solving/troubleshooting, analytical, written and oral communication, administrative and organisational
IO SERVICE DESK TECHNOLOGIEST - DUBLIN - €14.83/H - LEADING CLIENT - SPANISH AND ITALIAN SPEAKING
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges