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Service Desk Consultants
Eingestellt von Alexander Ash Consulting Ltd
Gesuchte Skills: Consultants
Projektbeschreibung
Service Desk Consultants x3 - Warsaw - Long Term contract
Service Desk Consultants are required for a long term project in Warsaw with a leading IT Services company.
Please see further details below
*Translate the ticket in service now to L1/L2.
*Monitoring ticket queues
*Timely escalation to L1/L2/L3 and track closure
*Track of allocated tickets within SLA and with proper updates
* Handling customer escalations
* Strong interpersonal skills are a necessity
Language skills required - Polish/Czech/Hungarian
Service Desk Consultants are required for a long term project in Warsaw with a leading IT Services company.
Please see further details below
*Translate the ticket in service now to L1/L2.
*Monitoring ticket queues
*Timely escalation to L1/L2/L3 and track closure
*Track of allocated tickets within SLA and with proper updates
* Handling customer escalations
* Strong interpersonal skills are a necessity
Language skills required - Polish/Czech/Hungarian
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Organisation/Management