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Service Desk Analyst - NV2 Security Clearance
Eingestellt von The Network
Gesuchte Skills: Client, Support
Projektbeschreibung
The role will encompass the following key areas of responsibility:
- Remotely troubleshoot and resolve incidents within agreed SLA's
- Categorise and escalate calls according to defined processes
- Regularly update customers on the progress of their requests
- Apply technical knowledge to effectively analyse and resolve problems
- Exceptional customer service at all times
- Accurately record case data within Service Management system
- Liaise with the customer to perform incident analysis and problem resolution management, to required service levels, defining and recommending solutions where no precedent solution is available.
For you to be successful in this role, you will need:
- A NEGATIVE VETTING LEVEL 2 SECURITY CLEARANCE IS ESSENTIAL;
- Minimum 1 years' experience in a corporate IT environment in a customer support role
- MCP Certifications
- Certifications in Microsoft Office will be desirable;
- A basic understanding of ITIL.
These roles are to start immediately so please send through your Resume ASAP or call Gerard Webb.
Projektdetails
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Einsatzort:
Melbourne, Australien
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Projektbeginn:
asap
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Projektdauer:
6 month +
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges